Returns and Cancellations

Cancellation Policy:

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

Returns and Refund Policy:

We are proud of the coffee we sell and hope that you like it as much as we do.  However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 21 days of shipment on coffeechautari@gmail.com for a replacement or 100% refund of the purchase price back to your account.  Please make sure to include:

  1. Your name, Date of purchase
  2. The items you would like to refund
  3. The reason for the return (optional, but we’ve love to use your feedback to improve our products)

Please note:

  • All brewing equipment can only be refunded if it is returned back to us in new and unused condition
  • Refunds for coffee subscription purchases will be on prorated based on the number of shipments remaining
  • Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
  • For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Kathamandu.  We will cover the delivery back to you.